RETURNS POLICY

GENERAL RETURNS

Our policy lasts 10 days. If 10 days have gone by since your receipt of delivery unfortunately we can't offer you a credit note or exchange. We do not offer refunds for change of minds or wrong decisions.

Should you be unhappy with your purchase, Aggie + Lola are happy to offer an exchange or credit note (valid for 1 month) if your item meets the following criteria. 

  • Sent back to us within 10 days of delivery. 
  • Be unused and in the same condition that you received it. It must also be in the original packaging.
  • Have a receipt or proof of purchase.
Returned items that have been worn, damaged or altered from their original state will not be accepted, and will be returned to the customer. 

 

Extra shipping and handling charges to return the product remain the responsibility of the sender. If you would like to exchange your item we charge $8 for shipping.

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer credit notes or exchanges on lost parcels.

FAULTY RETURNS POLICY:

We take great pride in ensuring our headpieces are secure and thoroughly review our products prior to shipping. All flowers and petals are intact when shipping.

If you have received your product and believe it has a manufacturing fault, please contact us at info@aggieandlola.com.au and we will try to resolve the problem as quickly as possible. 

The faulty item must be received back within 10 days of delivery to be replaced, refunded or reimbursed and must include a photo of the fault, description of the fault and proof of purchase. It must be unused and in the same condition that you received it. 

In accordance with the Australian Competition and Consumer Commission if the product we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. 

If we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

LATE OR MISSING REFUNDS:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@aggieandlola.com.au.

SALE ITEMS:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SHIPPING:

Return address will be provided accordingly.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and cannot provide exchanges or refunds on lost parcels.